Managing Campaign Scripts
Campaign Scripts
Scripts help agents follow a consistent conversation flow during calls. They ensure accurate messaging, improve agent confidence, and maintain quality standards across campaigns.
Step 1: Open the Scripts Tab
From the Campaigns module, click on the Scripts tab in the top navigation bar.
This section allows you to view, create, and manage all scripts associated with a campaign.
Step 2: Review the Script List
On the Scripts page, you can view all available scripts with the following details:
• Date – When the script was created
• Name – Script title (e.g., Demo Campaign Script)
• Type – Script type (e.g., Preview)
• Content – View option to see the script details
• Actions – Edit option to modify the script
You can also:
• Click Overview to preview the script content
• Click the Edit icon to update an existing script
Reviewing scripts ensures agents use the correct and most up-to-date messaging during calls.
Step 3: Add a New Script
Click the + Add Script button located in the top-right corner of the page.
Adding scripts allows you to define call flows for different campaign objectives or scenarios.
Step 4: Enter Script Details
In the Add Script screen:
• Enter a Script Name
• Select the Script Type (e.g., Preview)
• Add the Script Content that agents will follow during calls
Clear and well-structured scripts help agents deliver consistent, professional conversations.
Step 5: Save the Script
Click Save to add the script to the campaign, or Cancel to discard changes.
Saving the script makes it immediately available for agents during live campaigns.
Notes & Best Practices
• Use clear and simple language in scripts to help agents read and respond naturally.
• Avoid overly long scripts; break content into logical sections.
• Regularly review and update scripts to reflect changes in products, offers, or compliance requirements.
• Scripts marked as Preview are intended for reference and guidance during calls.
1. What is the purpose of campaign scripts?
Scripts guide agents through calls to ensure consistent messaging and better call outcomes.
2. Can I edit a script after creating it?
Yes, scripts can be edited at any time using the edit icon.
3. Can multiple scripts exist in one campaign?
Yes, you can create multiple scripts for different call scenarios.
4. Are scripts mandatory for agents?
Scripts serve as guidance. Agents can refer to them while maintaining a natural conversation flow.
Related Articles
Managing Dispositions in Campaigns
Managing Dispositions in Campaigns Dispositions allow you to categorize and track the outcome of every call made during a campaign. By configuring dispositions correctly, teams can maintain accurate call results, improve follow-ups, and generate ...Managing Lead Groups in Campaigns
Managing Lead Groups in Campaigns Lead Groups allow you to organize campaign leads into logical categories such as location, region, or priority. This helps improve lead distribution, tracking, and campaign performance management. Step 1: Navigate to ...Managing Users
Managing Users in Nextere The "Users" page in Nextere provides administrators with a centralized interface to manage staff, agents, and agencies within the organization. This article explains the key features, filters, and actions available on this ...Managing Virtual Numbers
Managing Virtual Numbers The Numbers page in Nextere provides a centralized place to view, assign, and manage all your organization's virtual phone numbers. This article outlines the functions, fields, and common tasks available on this page. Page ...Scheduling and Managing Events in the Calendar
Calendar The Calendar section enables users to view, manage, and organize tasks and events in a clear monthly layout. It simplifies scheduling and ensures efficient tracking of activities. 1. Access the Calendar Navigate to the Calendar icon from the ...