Managing Virtual Numbers
Managing Virtual Numbers
The Numbers page in Nextere provides a centralized place to view, assign, and manage all your organization's virtual phone numbers. This article outlines the functions, fields, and common tasks available on this page.
Page Overview
The Numbers dashboard lists all virtual numbers purchased by your organization along with important details such as renewal date, call forwarding configuration, recording status, assigned users, and number status.
Number Table Columns
- Buy Date: The date when the virtual number was purchased for your organization.
- Virtual Number: The phone number itself, which may also display additional details like “Default Caller ID.”
- Renewal Date: The expiry date for the virtual number subscription. Ensure to renew numbers before expiry to prevent service interruption.
- Forwarded To: Displays the target user, team, or extension to which calls on this number are forwarded. Typically shown with the staff initials and name.
- Recording: Indicates if call recording is active (“Yes” or “No”), ensuring compliance and quality monitoring.
- Business Hrs: The business hours during which this number is set to accept calls (e.g., “24 Hours” typically means always available).
- Greeting: Shows if a custom greeting or IVR has been set up for this number (displayed as “---” if not configured).
Filtering and Search
• Use the text fields above the table to search by Virtual Number or Agency Name for quicker navigation and management
Buying a Virtual Number
1. Click the + Buy Virtual Number button.
2. In the pop-up, select your region or desired location for the new number.
3. Click Buy to finalize the purchase, or Cancel to exit.
Advanced Number Actions (Three-dot Menu)
For each number, click the three-dot menu for advanced options:
• Set Default Caller ID: Designate this number as the outgoing caller ID for your users or campaigns.
• Remove Forwarding: Instantly stop forwarding calls to the currently assigned user/extension.
• Update Forwarding: Change which user or extension receives incoming calls for this number.
• Deactivate DID: Temporarily disable the number without releasing it.
• Delete DID: Permanently remove the number from your organization.
These actions allow you to keep your call routing up to date and maintain number hygiene across business units.
Assigning and Forwarding Numbers
• To forward a number, use the “Update Forwarding” option and pick the new destination user or extension.
• Remove or change forwarding in a single click to adapt to staffing or organizational changes.
• For numbers not in use, consider Deactivate DID instead of deletion to keep your inventory manageable.
Sync and System Status
• Sync Contacts: Use this button to update contact information across the platform, ensuring new assignments and numbers appear promptly.
• Live Call Indicator: A live call counter shows current call activity on the account for monitoring purposes.
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